Refund policy

Returns and Refunds

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment, if photographic proof of damage and receipt is submitted to within 48 hours of arrival.

Please note: Due to COVID-19 we are not accepting any returns or exchanges at this time. We also cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase. Should you have any questions or have a concern about a product you've purchased please send us an email at

All Bro Sense products purchased from one of our stockists/retailers are subject to their return and exchange policies.

We will not accept exchanges, returns, or refunds for Bro Sense products that are not purchased from us directly or from